Cancellation Policy

1. You may cancel future renewal

You may turn off automatic renewal at any time before the next billing cycle is charged.

After cancellation:

• No charge will be made for a later billing cycle under the cancelled authorization.
• The current paid billing cycle remains active until it expires.
• Cancellation alone does not create a full or partial refund for the current cycle.
• Add-on selection and redemption must still be completed within 30 days after the start of the applicable paid cycle.

For refund eligibility, review the Refund Policy.

2. How to cancel through WeChat

1. Open WeChat.
2. Go to Me → Services → Wallet.
3. Open Payment Settings → Automatic Renewal.
4. Select the authorization for the Chunyu Monthly Health Support Plan.
5. Follow the on-screen instructions to turn off renewal, then check that WeChat displays the authorization as closed or cancelled.

The menu may also be described as a recurring-payment or fee-deduction service, depending on the WeChat version.

3. When cancellation takes effect

Cancellation stops the next renewal when it is completed before that billing cycle is charged.

If a renewal charge has already been completed, cancellation will normally stop later renewals. Contact customer support and review the Refund Policy if you believe the completed charge was incorrect or should be refunded.

4. If you cannot find or complete cancellation

Call 400-001-8855 or email feedback@chunyu.me. Provide the order number and mobile number used for the subscription so customer support can help locate the relevant order or cancellation route.

5. Cancellation and refunds are different

Cancellation prevents future renewal charges. It does not automatically refund the current paid cycle.

A refund request is reviewed separately under the Refund Policy and may not, by itself, turn off future renewal. Complete the WeChat cancellation steps if you want to prevent another charge.

6. Cancellation and personal information

Turning off automatic renewal does not automatically delete order, service or personal information. To exercise a privacy right or request deletion where applicable, follow the Privacy Policy or contact us.

7. Re-subscribing

If you subscribe again after cancellation, a new payment and recurring-payment authorization may be required. The price and terms displayed at that time will apply.