Terms of Use

1. Acceptance of these Terms

By accessing this website, you agree to use it in accordance with these Terms and applicable law. If you subscribe to the Chunyu Monthly Health Support Plan, the product, payment, automatic-renewal, refund and cancellation provisions below also apply.

Before subscribing, review these Terms together with the Privacy Policy, Refund Policy and Cancellation Policy.

2. The Monthly Health Support Plan

The Chunyu Monthly Health Support Plan (春雨月度健康权益服务) costs MYR 39.90 for each paid monthly billing cycle.

During each paid billing cycle, the Plan includes access to the health-support services described on the order page and the option to select two eligible video or music membership add-ons from the choices available for that cycle.

The exact scope, access method, usage limits, validity period and restrictions displayed before payment form part of these Terms.

3. Health-support scope

The Plan provides general health information, assistance reviewing and organizing a health concern, and general guidance on where to seek care.

It does not provide or replace:

• An in-person medical consultation.
• A medical diagnosis or prescription.
• A personalized treatment plan.
• Emergency medical care.
• A guarantee of any particular medical or health outcome.

If symptoms are severe, sudden, worsening or may constitute an emergency, seek prompt assistance from a qualified medical provider or local emergency service.

4. Eligibility and information you provide

You must have the legal capacity required to accept these Terms or use the service with the authorization of a parent or legal guardian where applicable.

You are responsible for providing accurate mobile, health-request and add-on redemption information. Delivery failures caused solely by an incorrect or ineligible third-party account may not be reversible after a benefit has been credited, although customer support may assist in investigating the issue where possible.

5. Price and payment

You will be charged MYR 39.90 when you subscribe. Payment and recurring-payment authorization are processed through WeChat Pay and are also subject to its applicable terms and privacy rules.

No separate charge is made for the two membership add-ons included in the Plan.

6. Automatic renewal

The Plan automatically renews at MYR 39.90 for each subsequent monthly billing cycle unless you cancel before the next renewal charge.

You may turn off future renewal through WeChat Pay settings. Cancellation stops future billing but does not itself end or refund the current paid cycle. See the Cancellation Policy for instructions.

7. Activation and delivery

After successful payment, the activation status and health-support access point will be displayed through My Health Services or the applicable service page.

The right to select two membership add-ons for a paid billing cycle expires 30 days after the start of that cycle. Add-ons may be preselected during checkout or selected after activation within that period.

8. Third-party membership add-ons

Account eligibility, delivery, validity and use of each third-party membership are subject to the information displayed before redemption and the provider’s applicable rules.

If an add-on cannot be delivered because of a verified system or provider issue, contact customer support. We will assess whether redelivery, reselection or a refund is appropriate under the Refund Policy and applicable law.

9. Acceptable use

You must not:

• Use the website or service for an unlawful, fraudulent, abusive or misleading purpose.
• Impersonate another person or submit information without proper authorization.
• Interfere with the security or operation of the service.
• Attempt to obtain benefits through duplicate, manipulated or false orders.
• Copy, scrape, reverse engineer or commercially exploit the service except as permitted by law.

Reasonable action may be taken to protect users, providers and transaction security where misuse is detected.

10. Availability and service changes

We may perform maintenance or make reasonable changes to improve security, functionality or compliance. We will not reduce a paid user’s material rights without appropriate notice or a remedy required by law.

Any future price change will be communicated before it applies and implemented only in accordance with the user’s authorization and applicable law.

11. Refunds and cancellation

Refund eligibility is governed by the Refund Policy and applicable law. Turning off automatic renewal does not automatically create a refund for the current cycle. A refund request may not, by itself, turn off future renewal; follow the Cancellation Policy to prevent future charges.

12. Intellectual property and third-party materials

The website content, software, design, and BEST YUNJI-owned names and materials are protected by applicable intellectual-property laws. Third-party names and membership services remain the property of their respective owners.

No ownership right is transferred to a user under these Terms.

13. Responsibility

We remain responsible for providing a purchased service as described and for remedies required by applicable law. Nothing in these Terms excludes a right or liability that cannot lawfully be excluded.

14. Suspension or termination

Access may be restricted where reasonably necessary to address fraud, security threats, unlawful conduct or material misuse. Where appropriate, notice and a route to contact customer support will be provided.

15. Changes to these Terms

We may update these Terms to reflect service or legal changes. Material changes affecting an active subscription will be communicated as required by law and will not be applied retroactively in a way that unlawfully reduces existing rights.

16. Operator

These Terms are provided by BEST YUNJI SDN BHD and are governed by applicable laws and mandatory consumer protections.