Privacy Policy

1. Who we are

BEST YUNJI SDN BHD (“BEST YUNJI,” “we,” “us,” or “our”) operates this English website and the Chunyu Monthly Health Support Plan.

2. Information we process

The information involved depends on how you use the website and service. It may include:

• Contact information: the mobile number entered when placing an order or contacting support.
• Order and subscription information: product, order number, payment amount and status, activation, renewal status and service period.
• Health-support information: health concerns, symptom descriptions, images and other materials you voluntarily submit when requesting support.
• Add-on fulfilment information: selected membership benefit and the eligible platform account entered for redemption.
• Customer-support information: messages, complaints, refund requests and supporting records you choose to provide.
• Technical and security information: device, browser, network and service logs reasonably necessary to operate the website, troubleshoot failures, prevent fraud and protect transactions.
• Payment confirmation: transaction and recurring-payment status received from WeChat Pay. WeChat Pay handles payment credentials under its own applicable terms.

Please submit only information relevant to your request. Do not provide another person’s health information unless you are legally authorized to do so.

3. Sensitive health information

Health concerns, symptom descriptions, medical images and similar materials may constitute sensitive personal information. We process this information only where necessary to provide a health-support request you initiate.

Before sensitive health information is collected in the live service, we will provide any additional notice and request any separate consent required by applicable law. Health information is not used to deliver entertainment membership add-ons.

4. How information is used

We use personal information to:

• Create, verify and manage orders and subscriptions.
• Confirm payments and activate purchased services.
• Provide health support requested by the user.
• Display order, service, renewal and fulfilment status.
• Deliver selected video or music membership add-ons.
• Handle enquiries, complaints, cancellation and refund requests.
• Detect fraud, protect transactions and maintain service security.
• Meet legal, accounting, regulatory and dispute-resolution obligations.

Health information will not be used for an unrelated purpose without an appropriate notice and any consent required by law.

5. When information is shared

Information may be provided only where reasonably necessary to:

• WeChat Pay, for payment, recurring-payment authorization, transaction confirmation, cancellation and refund processing.
• The membership provider you select, using only the account and redemption information needed to deliver that benefit.
• Service and technology providers, where they support hosting, communications, security, customer service or fulfilment under appropriate instructions and safeguards.
• Authorities or other parties, where disclosure is required by applicable law or needed to protect lawful rights.

If another provider will process health information, the live service will identify the provider, the information involved and the purpose before submission where required by law.

6. Retention

We retain personal information only for as long as reasonably necessary to provide the service, handle disputes, protect transaction security and satisfy applicable legal obligations. Different categories may have different retention periods.

When continued retention is no longer necessary, information will be deleted or anonymized unless storage is required by law.

7. Security

We use reasonable administrative, technical and organizational safeguards, including access controls and protected transmission, to reduce the risk of unauthorized access, alteration, disclosure, loss or misuse.

No system can guarantee absolute security. If a personal-information security incident occurs, we will take appropriate remedial and notification measures as required by applicable law.

8. Your rights

Subject to applicable law, you may request access, correction, completion or deletion of relevant personal information; an explanation of our processing rules; withdrawal of consent where processing relies on consent; or assistance exercising other applicable rights.

We may need to verify your identity before completing a request. Withdrawing consent does not affect processing that lawfully occurred before withdrawal and does not automatically cancel an active paid subscription.

9. Children

The live service applies the age and guardian-consent requirements appropriate to its intended users. Where a child’s information is processed, the consent of a parent or guardian and any additional protections required by law must be obtained.

10. International transfers

If a service arrangement requires personal information to be transferred outside mainland China, we will provide the information, safeguards and consent mechanism required by applicable law before that transfer occurs.

11. Changes to this Policy

We may update this Policy when our services or legal requirements change. Material changes will be communicated through an appropriate notice before they take effect where required.